Dennis Banowetz, Ph.D.
Dennis's latest writings
Personalization: Individualized Customer Service
Today’s small businesses are finding new ways to interact with their customers. These interactions can be as simple as providing an interesting bit of how-to knowledge or as complex as developing a way of rapidly identifying a returning customer. The first challenge is to personalize the interaction with each customer. Personalization is the ability to customize the way each staff member does business in... (posted by Dennis 4 years 329 days ago.)
Today’s small businesses are finding new ways to interact with their customers. These interactions can be as simple as providing an interesting bit of how-to knowledge or as complex as developing a way of rapidly identifying a returning customer. The first challenge is to personalize the interaction with each customer. Personalization is the ability to customize the way each staff member does business in... (posted by Dennis 4 years 329 days ago.)
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